SUPPORT
Help with your Moxbits Wallet.
Use the topics below to find the right next step. Never send your password or 6-digit Support PIN by email or chat unless you are inside an approved KGE verification flow.
Account access
If you cannot sign in, use the account-recovery flow provided by KGE Central Consumer Identity. Moxbits does not maintain a separate consumer password database.
Create an account
Moxbits uses your central KGE consumer identity. Account creation must occur through the approved KGE signup flow rather than a separate Moxbits-only identity.
Funding issues
If an approved payment completes but MXB does not appear, avoid repeating the purchase. Contact support with the transaction reference so the server record can be reviewed.
Transaction questions
Your wallet ledger shows the authoritative record of credits, debits, refunds, reversals, and adjustments associated with your account.
Use the official KGE support channel published from the corporate support site for account-specific assistance.